At Filastin Beauty, we want you to be completely satisfied with your purchase. If for any reason you are not, our returns policy is designed to comply with UK law and ensure a hassle-free experience.

1.⁠ ⁠30-Day Satisfaction Guarantee
We offer a 30-day money-back guarantee on all of our products. If you are not satisfied with your purchase, you may return the item within 30 days of receipt for a full refund.

2.⁠ ⁠Eligibility for Returns

Products must be returned in their original unused packaging.

For hygiene and safety reasons, only items that are unused or only minimally used can be accepted.

Proof of purchase is required for all returns.

3.⁠ ⁠How to Return an Item

Contact our customer service team at [email protected] to initiate a return.

We will provide you with instructions on how to return your item.

You are responsible for the cost of returning the item unless the product is faulty or not as described.

4.⁠ ⁠Refunds

Refunds will be processed within 14 days of receiving the returned item.

Refunds will be issued to the original payment method.

5.⁠ ⁠Faulty or Damaged Items
If your item is faulty, damaged, or not as described, please contact us immediately. We will provide a replacement or a full refund, including any return postage costs.

6.⁠ ⁠Your Consumer Rights
This policy does not affect your statutory rights under UK consumer law, including your right to return goods that are faulty or not as described.

If you have any questions regarding our returns policy, please do not hesitate to contact us. We are here to help!